Analysis of work environment and culture on service productivity with knowledge management mediation in Serang City Health Centers
Barra lateral del artículo
Contenido principal del artículo
Resumen
The research aims to assess how much influence the work environment, work culture, and knowledge management have on service productivity at the Serang City Health Center. The difference with previous research by other researchers is the addition of other variables, namely the work environment and knowledge management. The quantitative research method used in this research is quantitative research. As many as 431 ASN at the Puskesmas in Serang City constitute the population in this study. The number of samples was determined based on the Slovin method; a total of 95 people participated. Smart PLS was used to analyze the questionnaire data. It can be seen that the work environment has a significant effect on knowledge management as well as work culture. Work culture has a large effect on service productivity, while the work environment has a large effect on knowledge management. There is a substantial relationship between knowledge management and service productivity. Knowledge management shows a significant relationship between the work environment and service productivity. The work environment has a significant impact on service productivity, as does knowledge management.
Descargas
Métricas
Detalles del artículo
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Todos los documentos -salvo que se indique lo contrario- se publican bajo Licencia de Creative Commons Atribución 4.0 Internacional
Los autores conservan los derechos de autor y ceden a la revista el derecho de primera publicación, con el trabajo registrado con la Licencia de Creative Commons. Usted puede:
a. Compartir, copiar y redistribuir el material en cualquier medio o formato.
b. Adaptar, remezclar, transformar y construir a partir del material para cualquier propósito, incluso comercialmente.
La licenciante no puede revocar estas libertades en tanto usted siga los términos de la licencia
Bajo los siguiente términos:
Atribución — Usted debe dar crédito de manera adecuada, brindar un enlace a la licencia, e indicar si se han realizado cambios. Puede hacerlo en cualquier forma razonable, pero no de forma tal que sugiera que usted o su uso tienen el apoyo de la licenciante.
No hay restricciones adicionales — No puede aplicar términos legales ni medidas tecnológicas que restrinjan legalmente a otras a hacer cualquier uso permitido por la licencia.
Citas
Abdul, P., & Awan, G. (2015). Impact of working environment on employee’s productivity : A case study of Banks and Insurance Companies in Pakistan. European Journal of Business and Management, 7(1), 329-346.
Afrizal, D., Anisa, D., Khaliq, M., & Yusrizal, D. (2021). Produktivitas, Kualitas Layanan, Responsivitas, Responsibilitas dan Akuntabilitas pada Dinas Perhubungan Kota Dumai. Jurnal Terapan Pemerintahan Minangkabau, 1(1), 60-67. https://doi.org/10.33701/jtpm.v1i1.1864
Brownlee, S., Coluci, J., & Walsh, T. (2013). Productivity and The Health Care Workforce. New American Foundation, 1(1), 1-41. http://wingofzock.org/2013/11/26/transformation-and-the-health-care-workforce/
Fithri, P., Mayasari, P., Hasan, A., & Wirdianto, E. (2019). IMPACT OF WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE IN LOCAL. Advances in Economics, Business and Management Research, 100(Icoi), 21–25.
Jamshed, S., & Majeed, N. (2019). Relationship between team culture and team performance through lens of knowledge sharing and team emotional intelligence. Journal of Knowledge Management, 23(1), 90-109. https://doi.org/10.1108/JKM-04-2018-0265
Massoudi, A. H., Salah, S., & Hamdi, A. (2017). The Consequence of work environment on Employees Productivity. IOSR Journal of Business and Management (IOSR-JBM, 19(January), 35–42. https://doi.org/10.9790/487X-1901033542
Salam, M. F., Lasise, S., & Munizu, M. (2022). The Effect of Compensation and Work Environment on Employee Productivity through Job Satisfaction. Hasanuddin Journal of Business Strategy, 4(1), 14-24.
Sari, A. M., & Erlina, R. R. (2021). The Effect of the Work Environment on Employee Performance with Motivation as a Mediation Variables. 12(1), 372–382.
Shahzad, F., Rana, L., Khan, A., & Shabbir, L. (2012). Impact of Organizational Culture on Organizational Performance : An Overview. Interdisciplinary Journal of Contemporary Research in Business, 3(3), 975-985.
Shammout, M. (2021). The impact of work environment on employees performance. 11, 78–101.